Server Status

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Mmartin
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Server Status

Post by Mmartin » Sat May 06, 2017 9:40 am

Hey all,

I'm sure many of you have noticed that the server's been lagging severely the last few days. It's an issue that started with the last update. We've employed tools to help us diagnose the issue and fix it ASAP - we're trying to avoid a rollback to a previous revision as it couldn't be done seamlessly due to the nature of the last update.

Updates will be posted on this thread.

Thank you for your patience,
Mmartin
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Mmartin wrote:
Fri May 26, 2017 7:31 pm
About a month after the update, we'll add a theme that's gonna resemble the way the old one looked. That's to force everyone to try and get used to the new theme, and if it's impossible for them even after a month of use, you will be able to opt out.

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Mmartin
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Joined: Thu Mar 01, 2012 10:05 pm
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Re: Server Status

Post by Mmartin » Sun May 07, 2017 12:38 pm

Since our non-invasive efforts were unsuccessful and it's hard to trouble-shoot the issue in a test environment without proper conditions, there'll be a series of server restarts today to try and diagnose the issue.

All active donation memberships will be expanded as a compensation. Thank you for your patience.
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On absence: 25-30th July, 5-6th August, 11-12 August

Development Team SA-MP Tester Team

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Mmartin wrote:
Fri May 26, 2017 7:31 pm
About a month after the update, we'll add a theme that's gonna resemble the way the old one looked. That's to force everyone to try and get used to the new theme, and if it's impossible for them even after a month of use, you will be able to opt out.

User avatar
Mmartin
Head of Development
Head of Development
Posts: 7988
Joined: Thu Mar 01, 2012 10:05 pm
Ingame name: Lucas Foreman
Location: Basement

Re: Server Status

Post by Mmartin » Sun May 07, 2017 1:47 pm

The server will shut down at 2 PM server-time (in ~13 minutes from when this is posted) for about 15-30 minutes (could be longer if there's complications, we'll let you know). We're going to be doing a back-end software update to rule out the usual suspects.
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On absence: 25-30th July, 5-6th August, 11-12 August

Development Team SA-MP Tester Team

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Mmartin wrote:
Fri May 26, 2017 7:31 pm
About a month after the update, we'll add a theme that's gonna resemble the way the old one looked. That's to force everyone to try and get used to the new theme, and if it's impossible for them even after a month of use, you will be able to opt out.

User avatar
Mmartin
Head of Development
Head of Development
Posts: 7988
Joined: Thu Mar 01, 2012 10:05 pm
Ingame name: Lucas Foreman
Location: Basement

Re: Server Status

Post by Mmartin » Mon May 08, 2017 8:59 am

We're going to be reversing the most recent revision (5.6.005 -> 5.6.004) to rule it out as a cause for the issues. Should it not be the case, we'll put it back on shortly with some fixes applied.
Image Mmartin
On absence: 25-30th July, 5-6th August, 11-12 August

Development Team SA-MP Tester Team

Image

Mmartin wrote:
Fri May 26, 2017 7:31 pm
About a month after the update, we'll add a theme that's gonna resemble the way the old one looked. That's to force everyone to try and get used to the new theme, and if it's impossible for them even after a month of use, you will be able to opt out.

User avatar
Mmartin
Head of Development
Head of Development
Posts: 7988
Joined: Thu Mar 01, 2012 10:05 pm
Ingame name: Lucas Foreman
Location: Basement

Re: Server Status

Post by Mmartin » Mon May 08, 2017 9:33 am

While it's a bit premature to judge with low player count on a Monday morning, it appears that the recent revision wasn't the cause either. While we continue to investigate, we also contacted our provider and asked them to look for an issue on their side.

We'll be returning the server version back shortly.
Image Mmartin
On absence: 25-30th July, 5-6th August, 11-12 August

Development Team SA-MP Tester Team

Image

Mmartin wrote:
Fri May 26, 2017 7:31 pm
About a month after the update, we'll add a theme that's gonna resemble the way the old one looked. That's to force everyone to try and get used to the new theme, and if it's impossible for them even after a month of use, you will be able to opt out.

User avatar
Mmartin
Head of Development
Head of Development
Posts: 7988
Joined: Thu Mar 01, 2012 10:05 pm
Ingame name: Lucas Foreman
Location: Basement

Re: Server Status

Post by Mmartin » Tue May 09, 2017 11:40 pm

I've found a possible cause for the issue, we'll be rolling out a quick patch tonight to see if it was the culprit.

Furthermore, some good news: we'll be updating hardware of the server LS-RP runs on! We've been on the same configuration for a while now. With faster CPU, clock speed and faster NVMe drives, we might actually see lightly better performance. Time will tell.
Image Mmartin
On absence: 25-30th July, 5-6th August, 11-12 August

Development Team SA-MP Tester Team

Image

Mmartin wrote:
Fri May 26, 2017 7:31 pm
About a month after the update, we'll add a theme that's gonna resemble the way the old one looked. That's to force everyone to try and get used to the new theme, and if it's impossible for them even after a month of use, you will be able to opt out.

User avatar
Mmartin
Head of Development
Head of Development
Posts: 7988
Joined: Thu Mar 01, 2012 10:05 pm
Ingame name: Lucas Foreman
Location: Basement

Re: Server Status

Post by Mmartin » Fri May 12, 2017 12:35 pm

The issue was, for the most part, resolved. There's still room for optimization however, and I'll see what else can be done in a reasonable timeframe.
Image Mmartin
On absence: 25-30th July, 5-6th August, 11-12 August

Development Team SA-MP Tester Team

Image

Mmartin wrote:
Fri May 26, 2017 7:31 pm
About a month after the update, we'll add a theme that's gonna resemble the way the old one looked. That's to force everyone to try and get used to the new theme, and if it's impossible for them even after a month of use, you will be able to opt out.

User avatar
Mmartin
Head of Development
Head of Development
Posts: 7988
Joined: Thu Mar 01, 2012 10:05 pm
Ingame name: Lucas Foreman
Location: Basement

Re: Server Status

Post by Mmartin » Thu May 18, 2017 2:51 pm

There'll be a server restart shortly to add more tools to help us diagnose the issue further. This will happen before tonight's big update (related to the anniversary)
Image Mmartin
On absence: 25-30th July, 5-6th August, 11-12 August

Development Team SA-MP Tester Team

Image

Mmartin wrote:
Fri May 26, 2017 7:31 pm
About a month after the update, we'll add a theme that's gonna resemble the way the old one looked. That's to force everyone to try and get used to the new theme, and if it's impossible for them even after a month of use, you will be able to opt out.

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