Your Email Address

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Dec
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Your Email Address

Post by Dec » Fri Jan 03, 2014 9:53 am

This is a constant issue I'm seeing multiple times every day and it's time to make it crystal clear so you don't waste your (or our) time in trying to recover your accounts.

When you create accounts you are asked to put in your email address. I don't see why so many people decide to use temporary/disposable email addresses, or ones which they don't have access to or whatever. You MUST put a valid email address in for two important reasons:

  1. All password resets will only be sent to this account by our automated system
  2. We use your email address to confirm ownership of your account. It's the only information the real owner of an account can give, as it is your own personal email address.

Now the first point isn't that important. If you get locked out from your email account or, for some reason, you can't access it anymore, we are more than happy to change it to something current so you can have your password reset. The second point is the most important one, as we cannot proceed with any request on the support ticket site until we are 100% certain we are talking to the account owner. You MUST be able to state the exact email address that you used for the account when asking for help. This doesn't just apply to password resets or email changes, but to any support you require over the ticket site.

I'm seeing far too many "I forgot it" or "I made a 10minute one so I don't know it" - I'm sorry, but we will not be able to help you out. There is no point listing stats or trying to match up admin records etc. You either tell us the email address for the account or you have lost it. It's as simple as that. You are asked to put an email address in (something only you will know), so why people use one other than their own personal active email address is beyond me. If you send a ticket in and cannot provide the email address for the account you are having trouble with then we will simply close the ticket.

EDIT: Staff editting your details no longer applies due to the new UCP system. You can do it yourself now.
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Re: Your Email Address

Post by Florida » Fri Jan 03, 2014 10:31 pm

If you know someone's UCP e-mail address though, you can send a ticket in and have it changed to whatever you want.
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Re: Your Email Address

Post by Dec » Fri Jan 03, 2014 11:38 pm

Florida wrote:If you know someone's UCP e-mail address though, you can send a ticket in and have it changed to whatever you want.


Come on, you don't think we're that stupid do you?
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Re: Your Email Address

Post by kavinsky » Sat Jan 04, 2014 2:03 am

Florida wrote:If you know someone's UCP e-mail address though, you can send a ticket in and have it changed to whatever you want.


Dec highlighted the last bit of a fact to proof that you are the owner. It should be obvious that the IP needs to match and other factors we are using to determine ownership. The problem Dec said is not from our end to proof it, we can sit there for 200 hours and figure it out, but it is a huge waste of time if you have 50 tickets open become someone used a silly mail address. Just use something only you know and ya'll be safe.
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Re: Your Email Address

Post by Safwan_Sabqi » Sun Jan 19, 2014 4:38 am

Is UCP and IG character email two different things? If so, how? I mean we're only asked for one email address during registration of our account I believe unless I've forgotten.

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Re: Your Email Address

Post by #Fern » Wed Mar 04, 2015 5:28 pm

OKay.

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Re: Your Email Address

Post by ygszn » Sat Aug 08, 2015 8:32 pm

lol

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Re: Your Email Address

Post by long123 » Tue Sep 01, 2015 7:39 am

The second point is the most important one, as we cannot proceed with any request on the support ticket site until we are 100% certain we are talking to the account owner.
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Re: Your Email Address

Post by Rondo_Jones » Mon Sep 07, 2015 4:58 am

Pretty simple process. I came back after a long break and changed everything really easy with my email.

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Re: Your Email Address

Post by Rico » Sat Sep 19, 2015 5:18 am

mm alright

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Re: Your Email Address

Post by Eminemsliv » Mon Feb 01, 2016 12:03 pm

I followed you for a long time You answer the questions very label

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Re: Your Email Address

Post by Xanny » Sun Feb 28, 2016 9:38 pm

So I send a ticket if I wanna change my UCP/Forum email?

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Re: Your Email Address

Post by Mondim » Sun Feb 28, 2016 9:40 pm

xValkyrie wrote:So I send a ticket if I wanna change my UCP/Forum email?
http://forum.ls-rp.com/viewtopic.php?f= ... &hilit=FAQ

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