When you create accounts you are asked to put in your email address. I don't see why so many people decide to use temporary/disposable email addresses, or ones which they don't have access to or whatever. You MUST put a valid email address in for two important reasons:
- All password resets will only be sent to this account by our automated system
- We use your email address to confirm ownership of your account. It's the only information the real owner of an account can give, as it is your own personal email address.
Now the first point isn't that important. If you get locked out from your email account or, for some reason, you can't access it anymore, we are more than happy to change it to something current so you can have your password reset. The second point is the most important one, as we cannot proceed with any request on the support ticket site until we are 100% certain we are talking to the account owner. You MUST be able to state the exact email address that you used for the account when asking for help. This doesn't just apply to password resets or email changes, but to any support you require over the ticket site.
I'm seeing far too many "I forgot it" or "I made a 10minute one so I don't know it" - I'm sorry, but we will not be able to help you out. There is no point listing stats or trying to match up admin records etc. You either tell us the email address for the account or you have lost it. It's as simple as that. You are asked to put an email address in (something only you will know), so why people use one other than their own personal active email address is beyond me. If you send a ticket in and cannot provide the email address for the account you are having trouble with then we will simply close the ticket.
EDIT: Staff editting your details no longer applies due to the new UCP system. You can do it yourself now.