Questions & Technical Support Info - READ BEFORE POSTING!

Ask any questions you have here and get support within hours
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R.Hout
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Questions & Technical Support Info - READ BEFORE POSTING!

Post by R.Hout » Wed Dec 28, 2016 4:54 am

Frequently Asked Questions
What is the Questions & Technical Support section.
As you may be aware this is the area to ask your questions in regards to anything that is related to computer and tech stuff. I am sure almost everyone has used this at least once during their stay on LSRP to ask for support in a way. Whether it be software technical support or hardware technical one. This section covers both aspects and shall be used to clear up any problems or misunderstandings you might have with them. Misunderstandings might not be the right term to use for this, but I assume misconception does not sound appropriated either.

This section of the forum can be used for questions in regards to anything, software, hardware and whatnot. You may not seek for help when you go into the gray zones of the law, questions like: "Hi, I've downloaded crack XYZ and it does not work!?" Will simply be ignored and locked, since we are supporting the makers of the software and cracking it does not help them nor you. Plus it is illegal and not allowed anyway (See the forum rules).

Guidelines of posting a topic.
First of all, there is no set format to post a question here. Write it freely from your heart, but this is another breakpoint in regards to being informative or not. You can always say you have a problem but without proper description and elaboration on it, we will not be able to help you appropriately.

When posting a question, be as informative as possible. Give us any detail, you might think it is not needed or useless but believe me, everything can be used to help you! As more information we can gather from you, the faster and better the response will be. A description is important, really. Saying you've got a problem with SAMP means nothing but that you have a problem. Saying that SAMP crashes upon start up or when you've just entered the game is certainly more informative and can be used to evaluate your problem better and the responses will be much better and the guesses will be left out, at least most of the time. A problem has, in 99% of the cases, a solution. It is either written somewhere or people have just developed a way around or fixed it. Simple put, your helper needs as much information as possible, always keep that in mind!
I can't find my topic, where has it gone?
It was probably just moved to the archive due to several reasons, one of them is inactivity. Just search in the archive for your thread, or use your own post history and see what it was locked for. If nothing was posted there, it was because of the inactivity. PM any tester to get your thread unlocked and moved back if it was not cleared up prior. Now something personal I'd like to address:
How to keep your thread active?
Just keep us up-to-date. Say whether an answered helped you or even solved the matter of why the thread was created in the first place, or what went wrong. Update with eventually additional information you've gathered whilst experimenting around or whatever! Just say what's up right now, after you tried what someone suggested you to do. Double posts and general posting rules are still in places though! Use the edit button if necessary, it is there for a reason.
Can I post questions in regards to the application (Process/Answers)?
No and please DO NOT create a topic asking when your application is going to be accepted or why testers haven't checked your own application, etc. This will only result in your topic being locked and archived.

Do not ask for answers either, it'll just get you in trouble, instead check the Rules & Rules Updates section.

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R.Hout
LS:RP Tester
LS:RP Tester
Posts: 2043
Joined: Mon Feb 17, 2014 1:19 am
Ingame name: Benjamin_Tavolacci
Location: Pennsylvania, United States.

Re: Questions & Technical Support Info - READ BEFORE POSTING

Post by R.Hout » Wed Dec 28, 2016 4:55 am

LS:RP / FoCo Support Ticket System
Any particular questions & inquiries about this section can be referred to myself (Garrity) via Private Message.
What is the LS:RP / FoCo Support Ticket System?
This website is FoCo's (The company which LS:RP is under) site in which some services related to LS:RP can be handled by our dedicated Staff team. The support ticket system has been set up for processing the community's requests in relation to certain account issues, forums changes and Teamspeak Premium requests.

The Support Ticket System is used to deal with the following common requests:
The Support Ticket website can be found here.

Urgent/Emergency UCP issues are also looked into on a case by case basis. The requests can take a while to process so you will need to be patient.

Using the Ticket System
It is very self explanatory on how to fill out a new ticket except for the Message part, which is there the below sections come into play. They will give you pretty much everything you need to get your support ticket in progress to being completed. You will need to supply your ticket with the following information and also keep in mind of the requirements within that section aswell.

Forum Namechange
NOTE: You will need ONE Namechange and this will deduct one Namechange from the Ingame name you provide.
  • Image Ingame Name:
    Image Current Forum Name:
    Image Requested Forum Name:
Make sure your requested forum name is not already taken, you can do so by searching it here.
These requests usually take around 24/48 hours to be processed and done, so please be patient.
Donator Status on the Forums
NOTE: You must have an ACTIVE donator status on your character in order to avail of your donator.
  • Image Ingame Name:
    Image Forum Name:
    Image Requested Forum Rank:* (Only accessable if you are a Gold Donator, so remove this if you are not requesting it.)
We cannot change / modify donator statuses unless the donation is still active, we can remove donator statuses at any time you request.
Forum Ban Appeals
Forum Ban Appeals pretty follow the exact same ban appeal format as ingame bans, except it's tweaked for the forums.
  • Image Forum name:
    Image IP

    Image Date of ban:
    Image Time of ban:
    Image Ban Reason:

    Image Explanation of what happened:

Teamspeak 3 Donator/Premium & Channel Request
NOTE: You must have an ACTIVE donator (Silver or Gold) status on your character in order to avail of it.
  • Requesting Premium Servergroup Only:
    • ImageIngame Name.
      ImageTeamspeak Name.
  • Requesting both the Premium Servergroup & Channel to be made:
    • ImageIngame Name.
      ImageTeamspeak Name.
      ImageRequested Channel Name.
      ImageRequested Channel Password (optional).

UCP / Account Related Issues
This is all based on a case by case basis, but what is usually needed is a concise and straight to the point message about what is wrong with your account alongside providing your ingame name.
  • Image Ingame Name:
    Image The Problem:
    Image Concise yet fully informative explanation of your issue:

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R.Hout
LS:RP Tester
LS:RP Tester
Posts: 2043
Joined: Mon Feb 17, 2014 1:19 am
Ingame name: Benjamin_Tavolacci
Location: Pennsylvania, United States.

Re: Questions & Technical Support Info - READ BEFORE POSTING

Post by R.Hout » Wed Dec 28, 2016 4:56 am

Reminder:


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How to lock your thread?

Option 1
  • Scroll to the bottom of your thread, and you will see the following at the bottom right hand side;
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Option 2
  • Click "Edit" on your main post, scroll to the bottom and you will see "Lock Topic", tick that box then hit submit.
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