UCP ''forgot password'' system DOWN !!!

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Andrei.
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UCP ''forgot password'' system DOWN !!!

Post by Andrei. » Thu Dec 07, 2017 12:40 pm

Hi there,


I have a big issue with my UCP account , for about two weeks.

I'm trying to get my new password to my UCP account , since two weeks ago , and still nothing.

I've opened two tickets for support , 1 which I hop'ed that someone will help me out ( I gived informations about my account which I've created in 2015 ) still no reply , case still on pending since 1 week ago , and 1 ticket about same issue , with a nice reply '' Our systems are down '' , yeah like I'm a 2 years old kid , which doesn't make difference between a system which works and another who doesn't work. --'

My question is : Why only few staff members handle the support tickets and why not all the admins. On forum I see a very long list with admins , and only 10% of them active.

A server with +150 players daily , and only 4-5 helpers online ? Now , I understand why when I'm in a difficult situation and I need help about something , I wait long time for someone to respond me. #logic

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Picky
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Re: UCP ''forgot password'' system DOWN !!!

Post by Picky » Thu Dec 07, 2017 1:51 pm

Hello,

FoCo Tickets will be handled accordingly, it takes some time because there are many of them to handle, give it some time and you will receive an answer anytime soon!
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Facts
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Re: UCP ''forgot password'' system DOWN !!!

Post by Facts » Fri Dec 08, 2017 1:38 am

Answered. L&A'ed.
I had a Audemar, I had a Rollie, but I swear ain't nothin' that's like my Patek

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