Can't change the IG secret word

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Mark Manniste
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Can't change the IG secret word

Post by Mark Manniste » Wed Jul 19, 2017 11:15 am

Hello! my problem is that i can't change my IG secret word. I have tryed everything even sending the ticket, it needs security answer but i forgot it too. Please help me...

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bamz
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Re: Can't change the IG secret word

Post by bamz » Wed Jul 19, 2017 5:46 pm

It had the same problem, I made a ticket and I was told to make another account and export all my characters to that account. I got informed that security answers cannot be recovered if you forget them, so if you still have the password to the UCP account, export all your characters to a new account.

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Re: Can't change the IG secret word

Post by Mark Manniste » Wed Jul 19, 2017 6:28 pm

Demonator wrote:
Wed Jul 19, 2017 5:46 pm
It had the same problem, I made a ticket and I was told to make another account and export all my characters to that account. I got informed that security answers cannot be recovered if you forget them, so if you still have the password to the UCP account, export all your characters to a new account.
Ok thanks.

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Re: Can't change the IG secret word

Post by Mackers » Thu Jul 20, 2017 3:34 pm

Demonator wrote:
Wed Jul 19, 2017 5:46 pm
It had the same problem, I made a ticket and I was told to make another account and export all my characters to that account. I got informed that security answers cannot be recovered if you forget them, so if you still have the password to the UCP account, export all your characters to a new account.
Sorry for asking, but how to export the characters to a new account?

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Warren_Hewitt
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Re: Can't change the IG secret word

Post by Warren_Hewitt » Thu Jul 20, 2017 3:52 pm

franklin lamar. wrote:
Thu Jul 20, 2017 3:34 pm
Demonator wrote:
Wed Jul 19, 2017 5:46 pm
It had the same problem, I made a ticket and I was told to make another account and export all my characters to that account. I got informed that security answers cannot be recovered if you forget them, so if you still have the password to the UCP account, export all your characters to a new account.
Sorry for asking, but how to export the characters to a new account?
For the first question, yes, it is possible! Switch to your character in your UCP account that has it, and click Export. It will require some time because admins need to approve of it. Now, go to the UCP account you want it transferred to and click Import. This doesn't require approval. And there you have it!

For the second one, yes you are allowed. Name change your Alt account to something other than your main's, and then name change your main character to your alt's! There it is.
Regards.
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Re: Can't change the IG secret word

Post by Mackers » Thu Jul 20, 2017 3:56 pm

ItsOscarr wrote:
Thu Jul 20, 2017 3:52 pm
franklin lamar. wrote:
Thu Jul 20, 2017 3:34 pm
Demonator wrote:
Wed Jul 19, 2017 5:46 pm
It had the same problem, I made a ticket and I was told to make another account and export all my characters to that account. I got informed that security answers cannot be recovered if you forget them, so if you still have the password to the UCP account, export all your characters to a new account.
Sorry for asking, but how to export the characters to a new account?
For the first question, yes, it is possible! Switch to your character in your UCP account that has it, and click Export. It will require some time because admins need to approve of it. Now, go to the UCP account you want it transferred to and click Import. This doesn't require approval. And there you have it!

For the second one, yes you are allowed. Name change your Alt account to something other than your main's, and then name change your main character to your alt's! There it is.
Regards.
Where's the Export thing?

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bamz
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Re: Can't change the IG secret word

Post by bamz » Thu Jul 20, 2017 6:55 pm

franklin lamar. wrote:
Thu Jul 20, 2017 3:56 pm
Where's the Export thing?
Log onto your UCP account, make sure you're not logged in onto any of your characters, just the UCP account. Click Character Menu then you'll see an "Export Character" button.

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Warren_Hewitt
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Re: Can't change the IG secret word

Post by Warren_Hewitt » Thu Jul 20, 2017 8:33 pm

Same with importing the character, after you exported..

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"CDCR is not at all what the public thinks it is, nor is it any form of rehabilitation for inmates - once you're inside these walls you are their puppet, period. This is not any way to spend your life - it's a world within a world - and CDCR always gets their way."

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Re: Can't change the IG secret word

Post by Superb » Sat Jul 22, 2017 2:47 am

If you're still facing the issue submit a support ticket and we will do our best to assist you. Locked.
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